By using the online form, you will be able to track the status of your repair and we will be able to process your request in a more efficient manner.

WELCOME TO INVENTIA SERVICE

At Inventia, we are dedicated to offering the highest quality telemetry and tracking equipment, which meets the expectations of even the most demanding customers and their applications. To guarantee complete satisfaction with our equipment, we provide comprehensive service and transparent warranty terms.

Our experienced and qualified service team will repair, test or calibrate your instrument in a timely and reliable manner. Once the ONLINE FORM is completed, you will receive an email detailing the next steps of the service. In the case of a paid service, we will send you a detailed quotation and only proceed with the repair once we have received your approval. Each module is tested for safety and technical performance after repair.

REPORT A REPAIR OF YOUR TELEMETRY DEVICE

Claim procedure

  1. Complete the ONLINE claim form
  • You will receive an email confirmation of your submission.
  • Include the printed form to your shipment.
  1. Ship the unit
  • Pack the product in its original packaging or in alternative packaging that will protect it from damage during the transport.
  • Send the package to our service address: Inventia Sp. z o.o. Service Department, Poleczki 23, 02-822 Warsaw, Poland

Warranty conditions

  1. Warranty period: The telemetry devices are warranted for 36 months from the date of purchase. The CoolSens system units are warranted for 24 months from the date of purchase.
  2. Warranty Scope: The warranty covers manufacturing defects caused by the manufacturer’s fault and occurring during normal use of the device.
  3. Warranty exclusions: The warranty does not cover damage caused by:
  • improper installation or use contrary to the instructions for use.
  • mechanical, chemical or thermal damage caused by external factors.
  • modifications or repairs carried out by unauthorised service personnel.
  1. If, in the course of performing its obligations under the Guarantee, the Guarantor finds that the notified Goods have a defect which is not covered by the Guarantee and it becomes necessary to repair them, the Guarantor will notify the Buyer of this fact and make him an offer to carry out the repair. Performance under this paragraph shall not constitute an exercise of the warranty rights.
  • In the event that the repair offer is declined or not accepted within 30 days, the Purchaser will be charged a diagnostic fee and the cost of the logistics service, which is 40 EUR net. The unrepaired goods will then be returned or, if the Purchaser so wishes, they may arrange for them to be disposed of by the Guarantor.
  • The Guarantor shall issue a VAT invoice to the Purchaser for the services provided under points 1 and 2..
Warranty conditions

The repair will be carried out as follows:

  • Repair time: we endeavour to complete repairs within 14 working days of receipt of the unit.
  • Status information: we will keep you informed of the service progress by email.

Post-warranty service

Once the warranty period has expired, we are pleased to offer our clients a professional post-warranty service:

  • Diagnosis and repair: we conduct a thorough examination, diagnosis and repair of the equipment.
  • In the event of rejection, non-acceptance of the repair offer within 30 days, or if repair of the device is not possible, the Purchaser will be charged a diagnostic fee and logistic service costs of 40 EUR net. The unrepaired goods will then be returned at the Purchaser’s expense, or the Purchaser may have them disposed of by the Guarantor.
  • We use only original spare parts to ensure full compatibility and reliability.
  • Please ensure that your device is compatible with the latest communication standards. 
  • Our technical support team is available to provide expert advice on the operation and maintenance of your equipment. Please contact us at serwis@inventia.pl 

Technical support

Our team of experts is available to assist you.

  • E-mail: bok@inventia.pl
  • Telefon: +48 545 32 15
  • Knowledge Base: Register on the BOK INVENTIA and use the guides, manuals and other materials provided.

Please direct any queries regarding outstanding service requests to the following address: